Return, Cancellation & Refund Policy
We aim to provide our customers with a smooth and satisfactory shopping experience.
Please review the following policy before placing an order.
## 1. Return Policy
Due to the nature of our **Soap Base products**, we generally do not accept returns
or exchanges for products that have been opened, used, altered, or partially
consumed.
A return or replacement may be considered in the following cases:
* Product received in damaged condition
* Incorrect product received
* Manufacturing defect
* Quality issue with the supplied product
All return and replacement requests are subject to verification and approval by our
team.
### Quality-Related Complaints
If you believe that the product has a quality issue, please contact our customer
support team within **3 days of receiving the order**.
Please provide:
* Order ID
* Product details
* Clear photographs/videos of the received product
* Details of the issue
Our team will review the complaint and determine the appropriate resolution based
on the specific case.
### Return Process
If a return is approved, our support team will provide the required return
instructions.
**Please do not send any product back without receiving confirmation from our
team.**
Unauthorized returns may not be accepted or processed.
---
## 2. Order Cancellation
Customers may request cancellation of an order **before the order has been
dispatched**.
### Cancellation Request by Email
All cancellation requests must be submitted **by email** to:
**Email:**
info@antaladigital.com
The cancellation request should include:
* Order ID
* Customer name
* Registered mobile number
* Reason for cancellation
Submitting the request by email helps us maintain a proper record of the
cancellation request.
**A cancellation request made by phone or through any other communication channel
will not be considered confirmed until the request is received by email and
acknowledged by our team.**
Once the order has been dispatched, cancellation may not be possible.
If an eligible cancellation is approved, the applicable refund will be initiated to
the original payment method used while placing the order.
### Order Modification
Any request to change the product, quantity, or other order details should be made
before the order is dispatched.
Once the order has been dispatched, modifications may not be possible.
---
## 3. Refund Policy
Refunds will be processed only for **approved cancellation, return, replacement, or
damage-related claims**, as applicable.
Once a refund is approved, it will generally be initiated to the **same payment
method used for the original transaction**.
The time required for the refund to reflect in the customer's account may vary
depending on the payment gateway, bank, or financial institution.
### Refund Processing Time
Once the refund is approved and initiated from our end, it may take approximately
**4 - 6 business days** to reflect in the customer's account.
The actual credit time may vary depending on the payment service provider or
bank.
---
## 4. Damaged Shipment
If your parcel arrives damaged, leaking, opened, or tampered with, please inform
the delivery person immediately and, wherever applicable, mention the issue on the
delivery/POD record.
Customers are requested to:
1. Take clear photographs/videos of the package and product.
2. Keep the original packaging safely.
3. Contact our customer support within **24 hours of delivery**.
4. Provide the Order ID along with the required photographs/videos and relevant
details.
Proper evidence may be required for verification of the damage claim.
### Damage Claim Resolution
Our team will review the complaint and coordinate with the relevant logistics
partner where required.
Depending on the nature of the issue, we may provide a replacement, refund, or
another suitable resolution.
The final resolution will be determined after verification and may vary depending
on the specific circumstances.
---
## 5. Non-Returnable Situations
Returns or exchanges may not be accepted in the following situations:
* Product has been opened or used
* Product has been altered or contaminated after delivery
* Product is returned without prior approval
* Complaint is reported after the applicable time period
* Damage occurred after the product was received
* Required information or evidence is not provided for verification
Because our product is **Soap Base**, opened or used products may not be suitable
for resale.
Customers are therefore advised to check the product and packaging immediately
after delivery and contact us promptly if any issue is found.
---
## 6. How to Contact Us
For return, cancellation, refund, replacement, or product-related complaints,
please contact our support team:
**Email:**
info@antaladigital.com
**Phone:**
+91 8238572370
For **cancellation requests, email communication is mandatory** so that a proper
record of the request can be maintained.
Please keep your **Order ID** ready when contacting us so that our team can assist
you promptly.
**All return, replacement, cancellation, and refund requests are subject to
verification and approval by our team.**
By placing an order on our website, the customer acknowledges and agrees to the
terms mentioned in this Return, Cancellation & Refund Policy.